MUST is the independent Manchester United supporters trust. We are dedicated to securing meaningful permanent ownership of MUFC for supporters.

Twenty’s Plenty becomes a reality - for one game at least…

06 04 2017

Following on from this season’s cap of £30, for one round of fixtures in April, an away ticket will cost £20 – making the slogan ‘Twenty’s Plenty’ a reality for one game at least.

This is the result of a joint venture between M.U.S.T's national umbrella body - The Football Supporters Federation (FSF) - and Virgin Media. The sponsors will reimburse the cost to bring all tickets down to £20 following games played over two weekends (including dates for fixtures rescheduled due to FA Cup semi-finals). For United fans, this will be the match away to Burnley on Sunday 23rd April.

Twenty's Plenty

M.U.S.T has been at the forefront of the campaign to reduce ticket prices that began in 2013. We participated in the first march on the Premier League on the day fixtures were announced, which was supported by supporters of all clubs around the country.

We kept the pressure up with demonstrations and delegations of fan groups meeting with Premier League representatives, under the banner of FSF. Eventually in 2016 clubs voted to introduce the £30 cap from which we all now benefit.

Today’s announcement means Virgin Media are effectively subsidising £10 on every Premier League away ticket. Supporters will be able to claim their subsidy after the match has been played by visiting virginmedia.com/twentysplenty

A cheque, and cost of postage will be sent to you in the following weeks. Unfortunately the discount couldn't be applied at source because not all clubs would agree to participate.

While this is primarily a matter of principle it is proof of what is possible working with sponsors and other fans groups. Hopefully, more will follow, and M.U.S.T will continue to work to get the best deal for our members and all match-going fans along with the FSF and other groups on national campaigns.

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M.U.S.T statement re current relationship with Club

28 03 2017

“The first decade of the Glazer ownership of Manchester United saw a sustained period of under-investment in the team which came home to roost following Sir Alex Ferguson’s retirement in 2013. The on-field decline since then was avoidable, and the responsibility sits squarely with the owners of the club in the period from 2005-13 as it was made necessary by the cost of their takeover being placed upon the Club.
 
“But the past is the past. Now we believe the focus must be on maintaining the present level of investment in the playing side and expanding the stadium so that Manchester United remains one of the biggest clubs in world football. Today, the club works better with its supporters than it did a few years ago. Under supporter pressure, ticket prices have stabilised and the club now works harder to engage with supporters groups on the day-to-day issues affecting fans. But there is still much more to do.
 
“Our priority and purpose has always been to fight for, and protect the club in the best interests of the fans, and the execution of that strategy has seen a shift from early day protests to a robust but co-operative relationship - something we were keen to bring about - and have now achieved at the instigation of the Club itself”. 
 
“Ultimately, we remain of the view that a significant proportion of a football clubs shares should sit in supporters hands. Football clubs are social and community institutions as much as they are private ones, and a significant proportion of supporter ownership ensures their interests are taken properly into account, and the club as a whole takes a sufficiently long-term view over decision-making. We believe that this represents the best ownership model for Manchester United and football clubs the length and breadth of the country.”
 
"However that is a longer term objective and in the meantime the improvement in relations with Club management has brought many small but incremental benefits, particularly for matchgoing fans. We expect the more co-operative relationship to continue to yield further benefits so it makes sense to pursue this while still retaining our watchdog role and our long term goal to give fans a significant ownership stake."

Notes:

1. MUFC COVERING COST OF RUSSIAN VISAS FOR OUR FANS FOLLOWING M.U.S.T REQUEST

2. TICKETING STATEMENT FROM M.U.S.T

3. M.U.S.T FOLLOW-UP MEETING WITH MUFC RE DEVELOPMENT AT OLD TRAFFORD TO EXPAND DISABLED FACILITIES

4. CLARIFICATION RE MUST CONSULTATION ON DISABLED SECTION EXPANSION

5. M.U.S.T RESPONSE TO ANNOUNCEMENT OF REDEVELOPMENT AT OLD TRAFFORD TO EXPAND DISABLED FACILITIES

6. SOME RECENT ACTIVITY BY M.U.S.T ON BEHALF OF MATCH GOING FANS

7. M.U.S.T STATEMENT RE: FANS’ FORUM RETURN

8. MUFC TICKETING & MEMBERSHIP SANCTIONS AND M.U.S.T’S ROLE IN RECOMMENDING REFORMS

9. M.U.S.T MEETING WITH MUFC

10. M.U.S.T TO MEET MANCHESTER UNITED TO DISCUSS FANS’ AWAY TICKETING CONCERNS

11. MUST END OF SEASON REPORT 2015/16

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Red’s asked to sign Big Lily in charity quest

09 03 2017

Read about how you can back fellow reds on a huge fundraising campaign for Unicef on the link below.

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MUFC covering cost of Russian visas for our fans following M.U.S.T request

28 02 2017

Manchester United has agreed to cover the cost of Russian visas for our fans who are travelling to Rostov following a request from M.U.S.T.


Rostov v Manchester United FC


M.U.S.T contacted the Club after hearing concerns from fans over the additional costs of this trip (plus short notice and security issues) so we're grateful that they have agreed to reimburse up to £118 to travelling supporters who provide appropriate documentation. It's another good example of how M.U.S.T can work with the MUFC to get a better deal for our fans.

The Club advise that after the game, supporters will need to send a copy of their passport photo page, the stamped passport page and Russian visa by Thursday 16th March in order to receive a credit for attending the game.

If you also send the receipt from the purchase of your visa (up to a maximum of £118.20 per person attending the game) the Club will contact fans to arrange a refund.

Tickets will cost approximately £30.


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Ticketing statement from M.U.S.T

07 02 2017

M.U.S.T welcomes Manchester United adopting some of our proposals on 2017-18 ticketing improvements. After a series of meetings with senior officials on issues such as youth ticketing, home cup ticket prices and booking fees, we are glad there has been a shift in the right direction on all of these issues.

The club has not adopted all measures M.U.S.T proposed and nor has it gone as far as we would have liked on home cup tickets where we called for the removal of the automatic home cup ticket scheme (ACS) in its entirety. However, after almost continual annual prices rises for many years, we welcome the period of price freezing now being extended and improved so that there is also a number of small reductions.

M.U.S.T. - the Manchester United Supporters Trust

 

The provision of, in theory, very large numbers of youth season tickets corrects the club's previous stance that restricted youth season tickets to only the Family Stand and top of the North Stand. While we called for youth tickets in all areas, we accept the entire second tier of the stadium, apart from the Stretford End, is a significant step in the right direction. This is especially good news for those who will suddenly see tickets they already pay for dropping by 50 per cent in price, as well as for those who buy season tickets for their children in future. We are aware supporters with seats in non-eligible areas will face a decision of whether to stay in their current seats and pay full price or move to the second tier to obtain discounts.

A reduction in EFL home cup pricing, which now means two cup competitions have been reduced (in years that we have been in the Europa League), is a small step in the right direction too. We remain committed to seeing more movement in this area and the ultimate removal of the ACS in its entirety. Our own survey, carried out in September 2015, shows 66 per cent of supporters want the ACS to be scrapped and we continue to make those representations to the club.

Booking fees are punitive and unfair on supporters. We welcomed the club removing these on away tickets initially following our request, and are glad to see this has now also been extended to members too.

Areas that the club has not progressed with despite our calls include a home ticket exchange system. We remain committed to this. We are, however, glad that the club has responded to our call for an away ticket exchange system so that fans openly swapping swap tickets at face value will not be punished.

As well as the measures that have been announced for next season, M.U.S.T has also worked with the club on the following in recent seasons:
- more flexibility for season tickets being loaned to friends and family, which is no longer prohibited
- removal of booking fees and discounts on away tickets, now replaced by the £30 price cap
- better work fighting for larger allocations at away games, more transparency in away ballots and higher percentage of tickets given to season ticket holders
- changes to away game collections so that fans not collecting on the day no longer face bans, and the replacement of this system with an away exchange system from next season
- ensuring 2,000 season tickets holders with all home cup vouchers denied FA Cup final tickets last season ended up being allocated seats
- working on logistical solutions such as free coaches to Wembley for last season's FA Cup semi final and final, various support with travel at European away games and liaison on ticket collection points
- pushing for goodwill measures to be offered to fans who travelled to China for the cancelled match in Beijing. Those supporters later received ticket refunds and signed shirts
- individual casework helping significant numbers of fans facing bans or other problems, such as relocations at Old Trafford (notably when we found solutions for those unhappy about J Stand singing section being introduced)

While we welcome the above developments and are glad that dialogue has led to outcomes listed above, we also note there is a long way to go and many other issues to resolve.

At this present time, the new disabled section is particularly pertinent with supporters facing price rises when they are moved to more expensive seats as a result of the stadium reconfiguration. Along with other groups also engaged on this issue, we continue to press the club to engage with fans affected, consult earlier and in more detail in future when such issues arise, and to improve the goodwill packages offered to supporters, as these packages are not sufficient at present.

We welcome feedback from our members and would especially point season tickets holders towards our season ticket holder group, which can be found at
http://action.joinmust.org/page/s/season-ticket-holders


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