MUST is the independent Manchester United supporters trust. We are dedicated to securing meaningful permanent ownership of MUFC for supporters.

More information coming out of Newham Council SAG re MUFC allocations at West Ham

19 05 2016

Via MUST Committee Member Dale Haslam (@redsawaynew)

More documentation came through today relating to the comical dealings at Newham Council and West Ham over MUFC ticket allocations.

Of interest is that Sheila Roberts takes it upon herself to represent West Ham's safety advisory group, despite not being chairwoman.

She's the enforcement manager, but, officially, it gives her no right to comment in an official capacity about SAG matters.

However, Roberts wrote to the Met Police expressing "concern given the previous behaviour of MUFC supporters at recent games."

Another SAG document alleges our fans arrived late at Sunderland and verbally abused stewards. Sunderland head of safety has no knowledge.

The SAG never adequately explained what this 'previous behaviour' was. And Roberts's efforts to dock us tickets got even more desperate.

She claimed fans were more likely to misbehave at the FA Cup match as the threat of a banning order was empty due to Upton Park closing.

It's concerning that a council worker who insists on sticking her nose into football matters has such a poor knowledge of banning orders.

Not only did we still have to play them in the league, banning orders can apply at multiple grounds and for years. What utter nonsense.

Much more to come on this one. Will hopefully result in a major overhaul of Newham Council's lousy practices related to allocation setting.

Just a reminder of the background. Before the FA Cup game, the SAG met and everyone agreed 5.5k was fair, yet it mysteriously fell to 4,900.

Vague reference was given to bad behaviour at recent games with no evidence. SAG chairman Nick Bracken has been silent on the issue.

The league game allocation - cut by 1k - was set based on reds' behaviour in the cup game - completely inconsistent to normal practice.

League game allocation should have been determined by last season's league game. Police report had no concerns about MUFC fans last year.

 

Marcus Rashford signed and framed No. 39 shirts

Available here: http://bit.ly/Rashford39

Marcus Rashford signed shirts

Read the rest of this entry »

No Comments »

Abandoned Bournemouth match - refunds

17 05 2016

Firstly we applaud the club's decision to refund all tickets for the abandoned game although we understand this does not apply to executive club members which is especially unfair on those who cannot attend the rearranged game tonight.

We are also asking the club to recognise case by case requests for travel costs incurred by fans and suggest supporters adversely affected should contact the club on this. Clearly this particularly impacts on those who cannot attend the rearranged fixture and those who have had to reschedule flights and extend hotels or indeed repeat their entire journey.


2016 FA Cup Final T-Shirts

Available here: http://bit.ly/FACup2016Tshirt

2016 FA Cup Final T-shirts

Read the rest of this entry »

No Comments »

FA Cup Final tickets - MUST lobbied for loyal fans to be rewarded

17 05 2016

Of course it is true that with huge excess demand over supply you are never going to be able to provide a ticket to everyone who wants to go but MUST has been working all out lobbying so that, as far as is possible, loyalty is fairly rewarded.

- MUST fully supports the principle of as many tickets as possible going to the most loyal fans

- We were instrumental in pressuring the club to ensure all ST holders on 10 credits had a ticket

- We don't believe all on 10 credits would have received a ticket in the second ballot without our intervention and pressure which led to the club freeing up considerable numbers of tickets for that second ballot compared to their original plans

- We have continued liaising with the club about the several hundred ST holders on 10 credits who did not get a ticket due to making their application along with people on fewer than 10 credits; they now have the option to split their original applications and be first in line for expected returned tickets. Anyone in this situation should contact the ticket office


Marcus Rashford signed and framed No. 39 shirts

Available here: http://bit.ly/Rashford39

Marcus Rashford signed shirts

Read the rest of this entry »

No Comments »

Brother Moses is Wembley bound!

17 05 2016

You may have seen coverage of the story of MUFC fan "Brother Moses" who'd travelled to Manchester for his first ever Manchester United game. Firstly we should clarify contrary to early reports it was individual MUST members and supporters who paid for his flight change and donated a ticket - not MUST itself. 


Moses was devastated

Moses was devastated when he was told the 
Bournemouth match had been abandoned  

 

Moses was a guest of MUST member Shane Bluck who became friends with him when they worked together in Airport Security in Sierra Leone (including during the Ebola crisis). He'd traveled to Manchester see his first game and was enjoying a drink with others at MUST HQ when news of abandoned match came through. Not surprisingly he was devastated and it touched the hearts of the United fans present.  They rallied round and agreed to pay to reschedule his flight so he could stay for the replayed match and one incredibly generous fan, who wishes to remain anonymous, agreed to give up his ticket so Moses could attend the FA Cup Final. The story then went viral on social media and was picked up by press and broadcast media around the world. Moses is now a TV star!

Friends rallied round to help Moses out

Friends rallied round to cheer Moses up


MUST is constantly working to get a better deal for United fans and we've always lobbied for loyalty to be rewarded. You can read our post here about how we worked to get FA Cup Final tickets for every United fan on 10 credits. We're still working on this too. Anyone who applied with 10 credits and has not got a ticket should contact the ticket office.


2016 FA Cup Final T-Shirts

Available here: http://bit.ly/FACup2016Tshirt

2016 FA Cup Final T-shirts

Read the rest of this entry »

No Comments »

West Ham accused of excluding MUFC from key meeting seting FA Cup replay allocation

01 04 2016

A row has broken out over allegations that West Ham officials did not inform United of a key meeting. United will visit Upton Park on April 13 for an FA Cup quarter final replay and the away allocation has been set at 4,905.

 
This is 347 fewer tickets than the competition entitlement and 1,085 fewer than Liverpool got when they played in an FA Cup fourth round replay in February.
 
After meeting with MUST committee members last year, United officials acknowledge the importance of Safety Advisory Group (SAG) meetings – where some ticket allocations are set – and agreed to start attending them when necessary.
 

M.U.S.T. - the Manchester United Supporters Trust

It is understood that United contacted West Ham around March 14 about the away fans’ allocation for the match.
 
United were unable to contact SAG organisers directly as is it protocol to make such requests via host clubs - in this case West Ham.
 
A United source said: “A member of staff personally requested to be invited (to the West Ham SAG meeting) via the ticket office manager at West Ham, but we were given radio silence for four days, only to then be told that the SAG meeting had taken place and the 4,905 allocation was decided.”
 
At the SAG meeting, on March 15, representatives from West Ham, Newham Council and the emergency services agreed the away-end layout.
 
They said the front two rows of the upper and lower tier of the away end cannot be sold and neither can two columns of aisle seats or the block closest to the West Stand.
 
United believe that, without these reductions, the allocation would have been approximately 1,000 higher – similar to Liverpool's. 
 
The presence of a United member of staff at the SAG meeting could arguably have led to a higher allocation as they could have suggested ways of tackling potential safety problems not open to other officials.
 
Such measures might include putting United stewards in the away end and sending letters to all ticket holders asking them to be aware of ground regulations.
 
United have earned ticket increases or prevented ticket reductions at other away games this season by suggesting such measures.
 
What has left officials frustrated on this occasion is that they were not given the opportunity to make their case and fans have potentially lost out as a result.
 
MUST asked West Ham United for a comment but has so far not received a response.
 
Responding to a fan's query, West Ham's supporter liaison officer Sascha Gustard-Brown said: "This particular meeting is organised and chaired by the local council, one to which we are invited to. 
 
"It is not a meeting we lead on, or ‘own’ and as such we do not have any control over who is/is not invited."
 
On behalf of West Ham SAG, a Newham Council spokesman did not comment on why United were not informed of the meeting.
 
A statement reads: “The issue of the seat allocation for the forthcoming cup tie between West Ham United and Manchester United was discussed at a meeting of the SAG on March 15.
 
“This group includes representatives of West Ham United and the emergency services.
 
“Measures to help ensure the safety of those attending the match were agreed which the club are now taking forward.”
MUST have written to the Premier League about the issue.
 
The Premier League has spoken to officials at the Sports Grounds Safety Authority (SGSA), which provides advice to SAGs on allocation-setting issues.
 
While no SGSA representative was at the March 15 meeting, they are expected to attend future meetings.
 
The Premier League has asked SGSA officials to ensure United are informed of any West Ham SAG meeting at which the away ticket allocation for the May 10 league game will be set.
 
A Premier League source said: “It doesn’t make sense for representatives of the visiting club to be excluded.”
 
When similar issues have arisen in the past, the FA, which governs the FA Cup, has said the away allocation-setting procedure is the responsibility of the local SAG.
 
MUST has written to the West Ham SAG chairman to raise concerns about the matter.
 
MUST has also submitted Freedom of Information Requests for emails and meeting minutes to establish what were viewed as the key differences between West Ham's matches against Liverpool and United.

 

Read the rest of this entry »

No Comments »