M.U.S.T welcomes Manchester United adopting some of our proposals on 2017-18 ticketing improvements. After a series of meetings with senior officials on issues such as youth ticketing, home cup ticket prices and booking fees, we are glad there has been a shift in the right direction on all of these issues.
The club has not adopted all measures M.U.S.T proposed and nor has it gone as far as we would have liked on home cup tickets where we called for the removal of the automatic home cup ticket scheme (ACS) in its entirety. However, after almost continual annual prices rises for many years, we welcome the period of price freezing now being extended and improved so that there is also a number of small reductions.
The provision of, in theory, very large numbers of youth season tickets corrects the club's previous stance that restricted youth season tickets to only the Family Stand and top of the North Stand. While we called for youth tickets in all areas, we accept the entire second tier of the stadium, apart from the Stretford End, is a significant step in the right direction. This is especially good news for those who will suddenly see tickets they already pay for dropping by 50 per cent in price, as well as for those who buy season tickets for their children in future. We are aware supporters with seats in non-eligible areas will face a decision of whether to stay in their current seats and pay full price or move to the second tier to obtain discounts.
A reduction in EFL home cup pricing, which now means two cup competitions have been reduced (in years that we have been in the Europa League), is a small step in the right direction too. We remain committed to seeing more movement in this area and the ultimate removal of the ACS in its entirety. Our own survey, carried out in September 2015, shows 66 per cent of supporters want the ACS to be scrapped and we continue to make those representations to the club.
Booking fees are punitive and unfair on supporters. We welcomed the club removing these on away tickets initially following our request, and are glad to see this has now also been extended to members too.
Areas that the club has not progressed with despite our calls include a home ticket exchange system. We remain committed to this. We are, however, glad that the club has responded to our call for an away ticket exchange system so that fans openly swapping swap tickets at face value will not be punished.
As well as the measures that have been announced for next season, M.U.S.T has also worked with the club on the following in recent seasons:
- more flexibility for season tickets being loaned to friends and family, which is no longer prohibited
- removal of booking fees and discounts on away tickets, now replaced by the £30 price cap
- better work fighting for larger allocations at away games, more transparency in away ballots and higher percentage of tickets given to season ticket holders
- changes to away game collections so that fans not collecting on the day no longer face bans, and the replacement of this system with an away exchange system from next season
- ensuring 2,000 season tickets holders with all home cup vouchers denied FA Cup final tickets last season ended up being allocated seats
- working on logistical solutions such as free coaches to Wembley for last season's FA Cup semi final and final, various support with travel at European away games and liaison on ticket collection points
- pushing for goodwill measures to be offered to fans who travelled to China for the cancelled match in Beijing. Those supporters later received ticket refunds and signed shirts
- individual casework helping significant numbers of fans facing bans or other problems, such as relocations at Old Trafford (notably when we found solutions for those unhappy about J Stand singing section being introduced)
While we welcome the above developments and are glad that dialogue has led to outcomes listed above, we also note there is a long way to go and many other issues to resolve.
At this present time, the new disabled section is particularly pertinent with supporters facing price rises when they are moved to more expensive seats as a result of the stadium reconfiguration. Along with other groups also engaged on this issue, we continue to press the club to engage with fans affected, consult earlier and in more detail in future when such issues arise, and to improve the goodwill packages offered to supporters, as these packages are not sufficient at present.
We welcome feedback from our members and would especially point season tickets holders towards our season ticket holder group, which can be found at
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