Calls for relaxation of Russian visa requirements for Euro Aways - M.U.S.T joint statement

21 07 2017

The new season is almost upon us and for those in European competitions, supporters will be looking at their potential opponents. Not just to weigh up the opposition, but also to work out any potential and no doubt costly travel arrangements.

The likelihood is that at least one English team will be drawn against a Russian team, which will mean the cost and inconvenience of a visa application.

Russian Visa

With the requirement to now attend the Russian Visa centre in person for Biometric collection not only is the cost a major issue, but for most supporters an extra day's leave from work is required.

Manchester United Supporters’ Trust, Spirit of Shankly, Tottenham Hotspur Supporters' Trust, Chelsea Supporters’ Trust, Manchester City’s 1894 group, Arsenal Supporters’ Trust, Everton’s Supporters’ Trust and Blue Union call upon UEFA and their respective clubs to work with the Foreign & Commonwealth Office to ensure that a supporters' ticket is sufficient as a visa should any English teams be drawn in Russia.

It is evident that this is more than a possibility due to the relaxation of the requirements for the Confederations Cup that was hosted in Russia earlier this year. With a valid match ticket supporters were able to apply for a fan ID, which in effect became their visa. We see no reason why this cannot be applied for UEFA competitions.

Similarly, we call for the British Government to apply the same sense for Russian fans visiting England.

Each Supporters' Trust/Group will be lobbying their relevant club to ensure this happens.

M.U.S.T - Manchester United
THST - Tottenham
SOS - Liverpool
CST - Chelsea
1894 Group - Manchester City
AST - Arsenal
EST & Blue Union - Everton

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M.U.S.T proposal for away ticket exchange comes into force

18 07 2017

During the course of last season, when many supporters contacted M.U.S.T about away tickets collections and the lack of flexibility shown by the Club and what many perceived as Draconian sanctions, we set about discussing some practical solutions with them.

The Club was clear that it wanted to clamp down on touting and increase the success rates in ballots for genuine fans, but that they understood a consequence of this was a resentment by some fans who had swapped around tickets at face value for years and were just helping mates in a way Reds had done through out the decades. We also argued this was an essential part of building the community and camaraderie that makes our away support the envy of our rivals.

The Club insisted that recipients of tickets must be Season Ticket holders who were eligible to apply for the game in question and had not received a ticket in the ballot (whether they applied or not).

M.U.S.T therefore proposed an away ticket exchange (actually really a transfer system) which would only be accessible to those entitled to apply for away tickets therefore allowing fans to transfer tickets but not to let them leave a closed group as specified by Club rules. We saw his as a compromise to allow more flexibility than was the case otherwise and a significant improvement on the existing system.

Harry Gregg - Fundraiser - 100 Name Dedicated Signed Shirts

The Club backed this idea and took it to the Fans Forum who have also agreed to it. The Forum members have had an input into the specific mechanics. As one example, Forum members were concerned about away application numbers rising back to previous levels again and so each supporter will be limited to exchanging only a few tickets a season as a balance proposed by them.

However, we remain pleased that the away exchange system will be introduced for this season, starting with Swansea away.

The Club will be sending out full information on how the exchange will work after the Swansea ballot.

Separately, M.U.S.T has continued to push for a Home ticket exchange system too in order to allow more flexibility to season ticket holders unable to attend a match but who have become increasingly concerned about the dangers of lending tickets to people they don't know too well in case of any problems. We have not had a commitment from the Club that this will be implemented but our representations have been listened to and we will continue to make the case for one.

The previous Home exchange agreement with Viagogo didn't work due to the extremely high fees attached to purchasing the resold tickets but a 5% booking fee to the purchaser (to cover the costs of a third party running the exchange given we do not believe it would be done in house by United) capped at £2 and the full face value price being returned to the season ticket holder would be reasonable in our view.

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Harry Gregg - Fundraiser - 100 Name Dedicated Signed Shirts

24 06 2017

Harry Gregg - Fundraiser - 100 Name Dedicated Signed Shirts

Manchester United legend Harry Gregg is doing a charity fundraiser for The Harry Gregg Foundation andM.U.S.T - the Manchester United Supporters Trust(of which Harry is also a patron) with all proceeds to be split 50:50 between the two organisations.

Harry has agreed to autograph up to 100 shirts (replicas of the 1958 FA Cup Final Goalkeeper shirt worn by Harry himself) each including a name dedication of your choice. He rarely does signings but crucially he says this will be the last such shirt signing he will do - ever - so these are going to be treasured collectors items from a true legend of Manchester United - The Hero of Munich

If you'd like to order one of these unique pieces of memorabilia, and in doing so raise funds for two great causes, you can order yours here

We expect orders to close within 14 days or when 100 shirts have been ordered, whichever happens first, so don't delay if you want to secure one


Harry Gregg - Fundraiser - 100 Name Dedicated Signed Shirts

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Willie Satinoff: One of us - gone, but never forgotten

27 04 2017

Manchester United fans are raising £550 to commemorate Willie Satinoff with a fitting memorial at 18 Sir Matt Busby Way, the HQ of M.U.S.T


Manchester United fans are raising £550 to commemorate Willie Satinoff with a fitting memorial.

Many fans will have heard the name Willie Satinoff but may not know the full story behind that name. However most will be aware that he was a victim of the Munich air disaster, and Manchester United supporter, who has otherwise received little formal recognition.

It has long been felt that this is a wrong that should be righted and so a group of Manchester United fans approached M.U.S.T to seek assistance. They proposed, with the approval of members of the Satinoff family, that a memorial plaque should be commissioned and, given Willie was a supporter like all of us, an appropriate place to site this would be at the official supporters' trust HQ at 18 Sir Matt Busby Way.

We could easily have raised the funds from a few wealthy donors, or M.U.S.T itself, but we feel it is appropriate to allow as many fans as possible to make their own small contributions so we have set up this JustGiving page to allow just that.

The memorial plaque will be crafted by stonemason Paul Farrell - and will be tastefully fashioned from polished Indian Black Granite and bear the following engraving in sandblasted letters with a silver finish:








It will be positioned on the wall of the house, above the front door of 18 Sir Matt Busby Way, so it can be seen by the thousands of fans who pass by every match day, and indeed every day of the week.


This is Willie's story as told by Tom Clare:

It is rather ironic that the preceding 10 days before the Munich tragedy happened, shaped the future and destiny of Manchester United Football Club. The decision to hire a charter aircraft for the trip to Belgrade and the death of George Whittaker, a United director, on February 1st 1958, had enormous effects on the Club’s future.

On Friday, January 31st 1958, the Manchester United team, officials, and directors had traveled down to London in readiness for the team's fixture against Arsenal which was to be played at Highbury the following afternoon. On Saturday morning, February 1st 1958, one of the Manchester United directors, Mr. George Whittaker, a Manchester business man, was found dead in bed in his hotel room. He had passed away in his sleep during the night. That afternoon, as a mark of respect, players from both teams wore black armbands, and a one minute silence was observed by both teams and the 55,000 fans attending, prior to the match kicking off. 

The game itself is widely remembered, even today, because that cold, grey, February afternoon, United triumphed in a feast of football and goals, by 5-4. Sadly, for some United players, it was to be the last game of football that they ever played on their home, British soil. 

The party traveled back to Manchester by train immediately after the game, and the players and manager were in a very buoyant mood given their display at Highbury just a few hours earlier. Accompanying the party that day was a supporter; another Manchester business man by the name of Willie Satinoff. Mr. Satinoff had made his money in the cotton trade in and around the Manchester area. Outside of his business interests, his main pastime was following Manchester United Football Club, and he was fanatical in his support for his beloved club. 

Willie was close to Matt Busby. So close in fact, that he had traveled with the United team on all of their European exploits since their journey began in the 1956/57 season. So it was that on February 3rd, 1958, he was the only fan traveling with the team out to Belgrade for the forthcoming return European Cup Quarter Final tie against the Red Star Belgrade club. Not one club Director made that fateful trip as they were all attending George Whittaker’s funeral on the day of the match against Red Star Belgrade. At that time, it was commonly known within Manchester football circles, that Willie was being tipped to soon become a director at the Club which he was so fanatical about. It is believed that Willie Satinoff made the trip to Belgrade as a representative of Manchester United Football Club, and not just as a fan.

Sadly, his hopes and dreams of attaining his Directorship were shattered by the events of Thursday, February 6th, 1958. Willie paid the ultimate price for following his beloved United when he perished in that terrible accident on a snowy afternoon on the runway of the airport in Munich, Germany. With his death, both Manchester and the Jewish community were robbed of one of its most colourful personalities.

Willie Satinoff Funeral - Press Report

Willie Satinoff loved life. He worked hard and played hard. He possessed unbounded energy and however insignificant the task, he did it with all his heart and soul. In the Manchester world of commerce he was known as a ‘ human dynamo’; as an employer he was well respected by his employees who looked upon him as a friend rather than a boss. He took a great interest in the lives of those who he employed and they knew that any problems which they had could be referred to him, and he would attempt to give them the help and advice which they needed.

In all spheres of life, Willie Satinoff knew no barriers of race or creed. He was certainly a citizen of the world. He gave generously to both Christian and Jewish charities. Literally hundreds of requests for money or clothing reached him daily from orphanages and children’s homes throughout Great Britain and never was he known to refuse. The full story of his generosity will never come to light because Willie was a man who hated fuss and publicity, and it was only his immediate family and those persons who were close to him knew just to what extent he helped less fortunate human beings and institutions who were doing such charitable work.

Satinoff loved sport and was an active participant becoming an expert skier, a very good tennis player, and was a champion at the game of ‘Fives’, a game similar to Squash except that the ball is hit against the wall with a gloved hand instead of raquet. He was a racehorse owner but his main love was Machester United Football Club. As a follower of the ‘Sport of Kings’ he had some success and was not averse to putting one over on the bookmakers. 

One of Satinoff’s close acquaintances was the well known professional gambler, Alex Bird. Bird was an ex-bookmaker, and in the 1950s was the owner of a private aircraft which would take him to the various race meetings around Great Britain. On more than the odd occasion, he would be accompanied by Willie Satinoff. One of Satinoff’s horses was called ‘Red Alligator’ (named after a brand of clothing his firm manufactured but not to be confused with the 1968 Grand National winner of the same name) and on the way to a meeting where the horse was running, Satinoff disclosed to Bird that he wanted to put a bet of some £8000 (a considerable amount back in those days) on the nag and that he wanted Bird to place the bet for him.

Before the race, ‘Red Alligator’ was priced at 7/1. Bird arranged for six different people to put bets on around the course of £2000 each, and just before the race started, Satinoff enquired how much he stood to win. Alex took the six race cards from the people who had put the bets on and handed them over to Satinoff. By this time, ‘Red Alligator’ had become the race’s short priced favourite, and when the sum was added up, it was found to be £24,000 from just £5,800 invested. ‘Red Alligator’ won the race easily, and on the way home, Alex Bird handed Satinoff a cheque for his winnings.

Since the day of the tragic accident, Willie Satinoff has fast become the forgotten man of Munich. Reams of paper have been written about events; radio and tv documentaries have covered the incident in great detail, but apart from Willie Satinoff's name being listed amongst those that perished, he rarely gets a mention. 

But for those sad events of the first week in February 1958, it is more than likely that Louis Edwards would never have been invited to become a director of Manchester United Football Club and that his son, Martin, would never have known any involvement with the club at all during his lifetime.

If the club had not chartered an aircraft specifically for that trip and had used normal commercial schedules, there would have been no accident. 

If there had been no accident, Willie Satinoff, the only supporter to travel on that ill fated trip, would have survived. 

After the death of George Whittaker, it is almost certain that Willie Satinoff would have been elected onto the Manchester United Board in his place.

Popular opinion suggests he would have served on the Board for a long, long time, as he was only 48 years old at the time of the tragedy, and it is more than possible that he would eventually have become Chairman of the club he loved so much.

 Satinoff - Memorial Headstone

His resting place is passed by every day without notice, as hundreds of people make their way by various means along one of Manchester's busiest throroughfares. Many I suspect are fervent Manchester United fans, who today, given the length of time that has passed since the accident happened, wouldn't even know who Willie Satinoff was. For those of you that may be interested, he rests in the Jewish section of the Southern Cemetery, Manchester, almost adjacent to the Manchester Crematorium. As you walk down Barlow Moor Road towards Princess Parkway, and pass by the Crematorium, there is a little gate which allows you entrance into the Jewish section of Southern Cemetery. Willie's resting place is just down on the right hand side of the path, after you have passed through the gate. Unpretentious, just a plain black marble stone, sadly highlighting the details of the date, and where, this United fan passed away.


If you'd like to be one of the fans who contribute to the Willie Satinoff memorial plaque you can do so via the JustGiving page.


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Twenty’s Plenty becomes a reality - for one game at least…

06 04 2017

Following on from this season’s cap of £30, for one round of fixtures in April, an away ticket will cost £20 – making the slogan ‘Twenty’s Plenty’ a reality for one game at least.

This is the result of a joint venture between M.U.S.T's national umbrella body - The Football Supporters Federation (FSF) - and Virgin Media. The sponsors will reimburse the cost to bring all tickets down to £20 following games played over two weekends (including dates for fixtures rescheduled due to FA Cup semi-finals). For United fans, this will be the match away to Burnley on Sunday 23rd April.

Twenty's Plenty

M.U.S.T has been at the forefront of the campaign to reduce ticket prices that began in 2013. We participated in the first march on the Premier League on the day fixtures were announced, which was supported by supporters of all clubs around the country.

We kept the pressure up with demonstrations and delegations of fan groups meeting with Premier League representatives, under the banner of FSF. Eventually in 2016 clubs voted to introduce the £30 cap from which we all now benefit.

Today’s announcement means Virgin Media are effectively subsidising £10 on every Premier League away ticket. Supporters will be able to claim their subsidy after the match has been played by visiting

A cheque, and cost of postage will be sent to you in the following weeks. Unfortunately the discount couldn't be applied at source because not all clubs would agree to participate.

While this is primarily a matter of principle it is proof of what is possible working with sponsors and other fans groups. Hopefully, more will follow, and M.U.S.T will continue to work to get the best deal for our members and all match-going fans along with the FSF and other groups on national campaigns.

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M.U.S.T statement re current relationship with Club

28 03 2017

“The first decade of the Glazer ownership of Manchester United saw a sustained period of under-investment in the team which came home to roost following Sir Alex Ferguson’s retirement in 2013. The on-field decline since then was avoidable, and the responsibility sits squarely with the owners of the club in the period from 2005-13 as it was made necessary by the cost of their takeover being placed upon the Club.
“But the past is the past. Now we believe the focus must be on maintaining the present level of investment in the playing side and expanding the stadium so that Manchester United remains one of the biggest clubs in world football. Today, the club works better with its supporters than it did a few years ago. Under supporter pressure, ticket prices have stabilised and the club now works harder to engage with supporters groups on the day-to-day issues affecting fans. But there is still much more to do.
“Our priority and purpose has always been to fight for, and protect the club in the best interests of the fans, and the execution of that strategy has seen a shift from early day protests to a robust but co-operative relationship - something we were keen to bring about - and have now achieved at the instigation of the Club itself”. 
“Ultimately, we remain of the view that a significant proportion of a football clubs shares should sit in supporters hands. Football clubs are social and community institutions as much as they are private ones, and a significant proportion of supporter ownership ensures their interests are taken properly into account, and the club as a whole takes a sufficiently long-term view over decision-making. We believe that this represents the best ownership model for Manchester United and football clubs the length and breadth of the country.”
"However that is a longer term objective and in the meantime the improvement in relations with Club management has brought many small but incremental benefits, particularly for matchgoing fans. We expect the more co-operative relationship to continue to yield further benefits so it makes sense to pursue this while still retaining our watchdog role and our long term goal to give fans a significant ownership stake."













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Red’s asked to sign Big Lily in charity quest

09 03 2017

Read about how you can back fellow reds on a huge fundraising campaign for Unicef on the link below.

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MUFC covering cost of Russian visas for our fans following M.U.S.T request

28 02 2017

Manchester United has agreed to cover the cost of Russian visas for our fans who are travelling to Rostov following a request from M.U.S.T.

Rostov v Manchester United FC

M.U.S.T contacted the Club after hearing concerns from fans over the additional costs of this trip (plus short notice and security issues) so we're grateful that they have agreed to reimburse up to £118 to travelling supporters who provide appropriate documentation. It's another good example of how M.U.S.T can work with the MUFC to get a better deal for our fans.

The Club advise that after the game, supporters will need to send a copy of their passport photo page, the stamped passport page and Russian visa by Thursday 16th March in order to receive a credit for attending the game.

If you also send the receipt from the purchase of your visa (up to a maximum of £118.20 per person attending the game) the Club will contact fans to arrange a refund.

Tickets will cost approximately £30.

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Ticketing statement from M.U.S.T

07 02 2017

M.U.S.T welcomes Manchester United adopting some of our proposals on 2017-18 ticketing improvements. After a series of meetings with senior officials on issues such as youth ticketing, home cup ticket prices and booking fees, we are glad there has been a shift in the right direction on all of these issues.

The club has not adopted all measures M.U.S.T proposed and nor has it gone as far as we would have liked on home cup tickets where we called for the removal of the automatic home cup ticket scheme (ACS) in its entirety. However, after almost continual annual prices rises for many years, we welcome the period of price freezing now being extended and improved so that there is also a number of small reductions.

M.U.S.T. - the Manchester United Supporters Trust


The provision of, in theory, very large numbers of youth season tickets corrects the club's previous stance that restricted youth season tickets to only the Family Stand and top of the North Stand. While we called for youth tickets in all areas, we accept the entire second tier of the stadium, apart from the Stretford End, is a significant step in the right direction. This is especially good news for those who will suddenly see tickets they already pay for dropping by 50 per cent in price, as well as for those who buy season tickets for their children in future. We are aware supporters with seats in non-eligible areas will face a decision of whether to stay in their current seats and pay full price or move to the second tier to obtain discounts.

A reduction in EFL home cup pricing, which now means two cup competitions have been reduced (in years that we have been in the Europa League), is a small step in the right direction too. We remain committed to seeing more movement in this area and the ultimate removal of the ACS in its entirety. Our own survey, carried out in September 2015, shows 66 per cent of supporters want the ACS to be scrapped and we continue to make those representations to the club.

Booking fees are punitive and unfair on supporters. We welcomed the club removing these on away tickets initially following our request, and are glad to see this has now also been extended to members too.

Areas that the club has not progressed with despite our calls include a home ticket exchange system. We remain committed to this. We are, however, glad that the club has responded to our call for an away ticket exchange system so that fans openly swapping swap tickets at face value will not be punished.

As well as the measures that have been announced for next season, M.U.S.T has also worked with the club on the following in recent seasons:
- more flexibility for season tickets being loaned to friends and family, which is no longer prohibited
- removal of booking fees and discounts on away tickets, now replaced by the £30 price cap
- better work fighting for larger allocations at away games, more transparency in away ballots and higher percentage of tickets given to season ticket holders
- changes to away game collections so that fans not collecting on the day no longer face bans, and the replacement of this system with an away exchange system from next season
- ensuring 2,000 season tickets holders with all home cup vouchers denied FA Cup final tickets last season ended up being allocated seats
- working on logistical solutions such as free coaches to Wembley for last season's FA Cup semi final and final, various support with travel at European away games and liaison on ticket collection points
- pushing for goodwill measures to be offered to fans who travelled to China for the cancelled match in Beijing. Those supporters later received ticket refunds and signed shirts
- individual casework helping significant numbers of fans facing bans or other problems, such as relocations at Old Trafford (notably when we found solutions for those unhappy about J Stand singing section being introduced)

While we welcome the above developments and are glad that dialogue has led to outcomes listed above, we also note there is a long way to go and many other issues to resolve.

At this present time, the new disabled section is particularly pertinent with supporters facing price rises when they are moved to more expensive seats as a result of the stadium reconfiguration. Along with other groups also engaged on this issue, we continue to press the club to engage with fans affected, consult earlier and in more detail in future when such issues arise, and to improve the goodwill packages offered to supporters, as these packages are not sufficient at present.

We welcome feedback from our members and would especially point season tickets holders towards our season ticket holder group, which can be found at

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M.U.S.T follow-up meeting with MUFC re development at Old Trafford to expand disabled facilities

01 02 2017

M.U.S.T had a follow-up meeting this morning with Manchester United (Director of Venue, Director of Communications and Head of Ticketing and Membership) regarding the plans for the disabled section expansion and the impact on existing Season Ticket Holders. Essentially we wanted to clarify a number of issues affecting these supporters and push for the best possible outcome. 
These were the main questions/areas raised:
1. Why wasn't there consultation with potentially affected ST holders prior to the announcement?
2. Will they release further details of the options considered and the reason for the eventual choice for location of the expansion of the disabled section?
3. Will they put a request to the board to agree to guarantee that no supporter will end up out of pocket as a result of compulsory relocation?
4. Individual cases - we raised a number of individual cases where supporters had suffered unusual hardship and we were able to progress these and will follow up on others. For example one case involved a supporter who was being asked to move but his wife next to him was not!
Finally we reiterated our request that the club initiates a consultation on wider stadium redevelopment including examining options which could:
a. Provide an alternative option of a superior (view & facilities) disabled platform running around the stadium at the upper Tier 1 / lower Tier 2 level
b. Reclaim the ends behind the goals as vocal popular ends with a view to installing rail seats (safe standing) at accessible prices if that is what supporters want
c. Expand stadium capacity to the largest in Europe 
We will follow-up with further details and answers where appropriate in the next few days.
We should reiterate that while we don't claim to represent all supporters we make efforts to consult as much as possible and so we encourage all Season Ticket Holders to register in our ST Group to allow us to do this. We have approximately 20k registered but if you know someone who hasn't registered yet please direct them to this webpage:

M.U.S.T Season Ticket Holders Group

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