United scrap away booking fees

17 07 2015

United have agreed to immediately stop charging booking fees on away tickets for the 2015-16 season onwards.This follows representations from MUST.

This is one of a number of measures that MUST has been working on with the Club on behalf of match going fans. MUST made the case several months ago that all fans buying away tickets are season ticket holders or executive club members, and therefore spend enough time (as well as money of course) on the Club that the administration of away tickets should be provided free of charge as a service.

The Club has also been proactively acting on behalf of fans to tackle the excessive price of away tickets for our fans, often caused by price banding that always places us in the top category. We believed that it undermined their case to complain about away ticket prices on behalf of fans, but then to put an additional charge on those unfair prices themselves. The removal of booking fees will therefore also allow United to make the case for cheaper away tickets, as well as larger allocations, without this being a factor.

We are pleased that the communication we have had with the Club over the last 18 months is starting to lead to direct actions by them to the benefit of match going fans. We are working on many other issues with them, as well as booking fees, and fully intend to see other positive developments in due course. We are also grateful to the Fans Forum for considering the booking fee issue and also agreeing that it should be scrapped.

While MUST remains critical of the actions of the current ownership of Manchester United resulting from the takeover, and we continue to keep the spotlight on any activities that could be damaging to the Club, that does not prevent us from working with the Club to deliver benefits to supporters.

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MUFC - the future is bright - but no need to re-write history

24 05 2015

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MUST comment on MUFC ten year anniversary under Glazers

11 05 2015

10 years of Glazer ownership

There are two fundamental criteria by which to judge any football club owner:

First, have they put money into the club? 

They could not have failed this key test any more comprehensively. 'Not investing a single penny might be considered an ‘ownership crime’ by fans at most clubs but far worse than that they've actually extracted colossal sums from Manchester United. When all interest and charges on their leveraged buyout is added up, plus money they've paid themselves, plus related debt still on the club, they've taken more than £1 BILLION and it’s still rising.

No owner in the history of football in any country, ever, has taken so much money from a club.

Second, have they successfully handled the appointment of the two key roles of CEO and football manager?

Any business owner needs to oversee the appointment of the CEO and then let them get on with the job. It's the same in football except there are two key appointments, CEO and manager. There can be no argument that they utterly botched Sir Alex Ferguson's succession – arguably the most important in the history of the club. It was clearly on the horizon years in advance, but when the time came, incredibly, they allowed experienced CEO David Gill to step down simultaneously. This was completely avoidable at such a destabilising time. They crassly under-estimated Ferguson's genius at working within the tight resources they allowed him, believing David Moyes, with a similar relative 'austerity management' background, could follow smoothly.

United should have knocked Liverpool off their European perch

When the Glazers took over in 2005 we already had an exciting young squad including Cristiano Ronaldo and Wayne Rooney. With continued investment that squad should have gone on to dominate Europe for years but the Glazer era squandered that golden chance and although still successful on the pitch it has to go down, in Europe in particular, as a decade of wasted opportunity. United should have knocked Liverpool off their European perch too by surpassing their 5 European Cups.  It seems very likely we would have done had it not been for financial austerity imposed by the Glazers’ ownership.

Impact of Glazers' debt

The mountain of debt meant fans had to pay, with huge  ticket price hikes in the early years, and it also prevented the club from competing for the very best players against the likes of City and Chelsea let alone European rivals Real Madrid and Barcelona. Of course the purse strings have been loosened with major spending in the last 18 months but again this is not them investing their own money. They are simply, once again, allowing the club to reinvest its own revenues in the squad just like a a normal football club! Add to all this the compulsory automatic cup (ticket purchase) scheme, so reviled by many, and zero engagement with the fans. Furthermore with minimal transparency it’s impossible to imagine worse owners. It just happens that Manchester United, unlike many other clubs which have suffered under exploitative owners, was so financially strong that it could withstand the assault.


But it could have been even worse without Sir Alex and scrutiny of media and fan groups

Having said all that – it could have been even worse. Without Sir Alex Ferguson it seems unlikely the club could have withstood the financial strain they placed upon it but he performed miracles. That was starkly illustrated when Sir Alex finally stepped down.

Furthermore the scrutiny and pressure created by fans and media coverage also served to protect the club from further damage. If you consider what's happened at clubs like Glasgow Rangers, Leeds, Newcastle and Blackpool it illustrates just how crucial it is to continue to shine the light on the secretive activities of football club owners.

The Glazers were in position to take more than £100 million in an additional personal cash “carve out” under a clause they included in their 2010 bond issue. However this triggered the Green and Gold protests and not surprisingly they never exercised that right for fear of provoking an outright rebellion.

It’s worth noting also that despite huge rises in the preceding years, season ticket prices have been pretty much frozen since the Green & Gold protests.

MUST also held them to account over ticket terms and conditions with a complaint to the Office of Fair trading and went on to, in the face of opposition from their lawyers, register Old Trafford as an Asset of Community Value.

Furthermore without such continued pressure Old Trafford would almost certainly have been renamed with a sponsor but, given the ongoing fan pressure, what business would want to create such a hugely negative association with their own brand?

These actions by fans and the accompanying media spotlight have all helped to protect the club and that is why the watchdog role performed by MUST remains crucial to this day for both the club and fans. 

Despite the huge damage inflicted over the last 10 years things are undoubtedly begining to look positive again in 2015. Relations between fans and the senior management team have improved vastly in the last 2 years with genuine dialogue and regular meetings established. The costs of servicing the remaining debt are now down to manageable levels and Manchester United is climbing back to the position of financial superiority it occupied for 9 years prior to the Glazers arrival. It's just a shame we had to go through all the pain and waste of the last decade simply to allow a family with no connection to Manchester United to enrich themselves at the expense of our club and fans. That should never be allowed to happen again to any football club and we will be lobbying Government to act to prevent this in future.


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A horrid nightmare; report on Manchester United v West Bromwich Albion 2 May 2015

02 05 2015

Match report by United fan Paul James

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Fan groups launch “Vote Football”

28 04 2015

Fan groups launch “Vote Football” [IMMEDIATE RELEASE 28-04-15]

Politicians are being urged to think football as a new website is launched, giving supporters across the country an opportunity to lobby prospective MPs in their constituency.

Vote Football calls on politicians to protect clubs from “exploitative, clueless or reckless owners” and is backed by fan groups, including the Football Supporters’ Federation (FSF).

Supporters visiting the site enter their post code and Vote Football generates a tailored email to local politicians asking if they will reform the game.

Malcolm Clarke, chair of the Football Supporters' Federation, said:
“Football clubs are more than private companies. They are part of the cultural heritage of their local communities. And supporters are more, far more, than customers like any other.

“We are the lifeblood of the game and our allegiance is lifelong. Our voice must be heard in all the key decisions affecting our clubs.

“Existing Company Law does not give sufficient protection to clubs or rights to supporters when owners want to ignore traditions or behave in a financially irresponsible way. A stronger legal framework is needed.

“Vote Football gives fans the chance to lobby their next MP to enshrine, in law, the protection of clubs from exploitative owners. We urge all supporters with a vote to use the site.”

In 2011 the then Sports Minister Hugh Robertson said football was “without a shadow of doubt” the “worst governed sport in the UK”.

In October 2014 the Department for Culture, Media and Sport announced the launch of an Expert Working Group on ownership and fan engagement. Its recommendations are yet-to-be released.

While the pre-election focus is on the game’s governance, Vote Football can be used to lobby on other issues, such as safe standing or ticket prices, after Thursday 7th May 2015.

Vote Football is backed by some of the biggest club-specific fan organisations in the country and the FSF has asked any supporter group who’d like to get involved to contact them.

Find out more: http://votefootball.org/


See Vote Football proposals relating to the need for Football Governance Legislation:

About the FSF: The FSF is the democratic fan body representing more than 500,000 individual and affiliated members, campaigning on issues such as prices and safe standing.

Contact: Michael Brunskill, FSF Director of Communications on michael.brunskill@fsf.org.uk

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The trigger of failure; report on Everton v Manchester United 26 April 2015

26 04 2015

Match report by United fan Paul James

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Help support MUST’s most important campaign ever

21 04 2015

This week we have be contacting Utd supporters from Manchester and around the world to launch our most important campaign ever - Vote Football.
Some of you may not be able to vote in the UK Election but if we're successful Manchester United Football Club, our supporters and football generally will benefit and you can help us ....
We’ve already committed to investing over £10,000 into building the system to allow MUST members, and also fans of all other clubs, to contact their Parliamentary Candidates to demand their commitment to legislate to change football for good. Details will follow.
With the UK General Election rapidly approaching we have the best opportunity we've ever had. Parties and candidates are listening and we all need to make our voice heard. We will be launching our Vote Football campaign - make sure you play your part. If you've not received an email invitation please register here: joinmust.org
If successful this campaign will protect Manchester United, and all our clubs, from the sort of owners who want to exploit the club and the fans for their own greed. After years of intense lobbying by MUST and others, the main political parties are already moving in this direction but we need to push them to commit now before the election.

Ahead of that launch if you can help us with fundraising to cover the initial £10k development costs and the ongoing campaign please sends us a donation via this link: http://joinmust.org/donate/

Alternatively you may prefer to help by taking advantage of one of our fundraising offers below:
[1] Ole Gunnar Solskjaer - 1999 Champions League Final personalised signed shirt 
- ENDS: Wed 22nd April 11.55am
[2] The 1999 Ultimate Treble Collection- signed by Cole, Sheringham and Solskjaer 
- ENDS: Sun 26th April 11pm

Once again thank you for your kindness, help and support.  It is very much appreciated by everyone at MUST.


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The rude bridge; report on Chelsea v Manchester United 18 April 2015

18 04 2015

Match report by United fan Paul James

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Swear not by the inconsistent moon; report on Manchester United v Manchester City 12 April 2015

12 04 2015

Match report by United fan Paul James

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Faded, pompous woes; report on Manchester United v Aston Villa 4 April 2015

04 04 2015

Match report by United fan Paul James

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